Why HBOGo has stopped work ? January 11, 2018 11:48 PM

By : Nicole

Hello Friends,

My HBOGo activate device has stopped working suddenly is, it was playing okay then it suddenly has stopped playing. What should i do ? I have activate hbogo on my device. Please let me know if any solution?

Re: Why HBOGo has stopped work ? January 12, 2018 5:32 AM

By : Madelyn


Try these steps to solve this problem:

Step 1: Check for HBO GO updates


Step 2: Clear the cache and data

From the Android TV home screen, go to Settings > Apps > HBO GO.

Select Clear cache, and then select OK to confirm.


Step 3: Uninstall/reinstall HBO GO

Uninstall HBO GO from your Android TV (Settings > Apps > HBO GO > Uninstall).

Go to the Play Store and reinstall HBO GO.


Step 4: Restart your devices

Unplug your Android TV.

Unplug the power from your network devices (modem, router, etc.).

Reconnect the power to your modem and then your router. Let each device power up before connecting the next.

Plug your Android TV back in.


Re: Why HBOGo has stopped work ? January 15, 2018 3:02 AM

By : Blake

If you're having issues with HBO GO on your Android phone or tablet, try the steps below, retrying the action that wasn't working after each step. 

Step 1: Check your internet connection

Step 2: Clear the cache and restart HBO GO

Step 3: Restart your device

Step 4: Remove and reinstall HBO GO

Step 5: Install Android software updates


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