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How to solve the hbo go activation problem on apple tv? February 10, 2018 12:57 AM

By : Nicole

Hello Friends,

I'm getting the HBO Activation issue while activating the HBO go service on my Apple TV. Is there any way to fix the HBO Go Activation problem. Please Suggest me.
 
Thanks


Re: How to solve the hbo go activation problem on apple tv? February 10, 2018 2:17 AM

By : Madelyn


Hi,



Following These Steps: 


 


Step 1: Uninstall/Reinstall the HBO GO app 


Uninstall the HBO GO app, then reinstall it from the app store. Then try activating your Apple TV again. If you still can't, move onto the next step. 


 


Step 2: Restart your Apple TV 


Restart the device by going to Settings > General > Restart. If you can't restart your Apple TV because it's unresponsive, try the following: 


 


1. Hold down Menu and Down on the Apple Remote for six seconds, and then release when you see the indicator light on the Apple TV blink rapidly. 


2. Unplug the Apple TV power cord for three seconds, and then plug it back in. 


Try activating your Apple TV again. If you still can't, move onto the next step. 


 


Step 3: Clear cache, restart, and check for updates 


1. Clear the cache on the Apple TV by holding down the Menu button for 10 seconds. 


2. Turn your Apple TV off, then turn it back on again. 


3. Install any available Apple TV software updates. 


Try activating your Apple TV again. If you still can't, move onto the next step. 


 


Step 4: Reset your Apple TV 


 


Re: How to solve the hbo go activation problem on apple tv? February 10, 2018 2:51 AM

By : sara


Hello


 


Step 1: Restart your Apple TV


Restart your Apple TV by unplugging it for 10 seconds, then plugging it back in.


 


Now try activating your Apple TV again. If you still can't, move onto the next step.


 


Step 2: Reset your Apple TV


To reset your Apple TV, go to Settings > General > Reset. This will reset the device to the factory settings. After resetting your Apple TV, reinstall the HBO GO app and try activating again.


 


For additional help with your Apple TV, go to Apple TV Support.


 



 


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