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HBO go Error message: "Error code 04-31-320" June 13, 2018 2:08 AM

By : sara

Hello Friends,
 
I am facing a problem related to HBOgo. I want to activate HBOgo on my Apple TV. But i was getting an error message when trying to activate HBO Go on my Apple TV. Please help me to fix this problem.
 
Thanks


Re: HBO go Error message: "Error code 04-31-320" June 13, 2018 2:26 AM

By : Pam


The simplest way to fix issues with HBO GO on your Playstation is to uninstall and reinstall the app. Please follow the steps below:



  • Uninstall HBO GO app.


  • start your home networking equipment


  • the XMB home menu, go to TV/Video Services.


  • Navigate to the HBO GO icon.


  • Press the controller's “Options” button, select “Delete”.


  • Follow the onscreen prompts to remove the app.


  • Reinstall the HBO GO app from the PlayStation Store.


  • Restart the HBO GO app.



 


 


Re: HBO go Error message: "Error code 04-31-320" June 14, 2018 2:27 AM

By : Nicole


Hi,



follow the steps below: 


 


1. Uninstall the HBO GO app.


2. Restart your home networking equipment (Modem & Router).


3. From the XMB home menu, go to TV/Video Services.


4. Navigate to the HBO GO icon.


5. Press the controller's “Options” button, select “Delete”.


6. Follow the onscreen prompts to remove the app.


7. Reinstall the HBO GO app from the PlayStation Store.


8. Restart the HBO GO app.


9. Test video playback using a hard wired connection.


10. Confirm your connection speed


 


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